Terms & Conditions of Sale


This agreement applies as between you, the user of this website and Squirrel Medical Ltd the owner of this website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.

1. Definitions and Interpretation

 In this agreement the following terms shall have the following meanings:


Meaning any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;

“Squirrel Medical Ltd”

Meaning Squirrel Medical Ltd;


 Means collectively any online facilities, tools, services or information that Squirrel Medical Ltd makes available through the Website either now or in the future;


Means any online communications infrastructure that Squirrel Medical Ltd makes available through the website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” 

Means any third party that accesses the website and is not employed by Squirrel Medical Ltd and acting in the course of their employment; and


Means the website that you are currently using (www.squirrelmedical.com ) and any sub-domains of this site (e.g. subdomain.www.squirrelmedical.com) unless expressly excluded by their own terms and conditions.

2. Intellectual Property

2.1. All Content included on the website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Squirrel Medical Ltd, our affiliates or other relevant third parties. 

By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

2.2. Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Squirrel Medical Ltd. 

2.3. Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

3. Links to Other websites

This website may contain links to other sites. Unless expressly stated, these sites are not under the control of Squirrel Medical Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

3.1. Links to this Website

Deep linking (i.e. links to specific pages within the site) requires the express permission of Squirrel Medical Ltd. To find out more please contact us by email at g.baker@squirrelmedical.com 

4. Privacy 

Use of the Website is also governed by Privacy Policy which is incorporated into these terms and conditions by this reference.

Please see http://www.squirrelmedical.com/privacy-notice

5. Disclaimers

5.1. Squirrel Medical Ltd makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

5.2. No part of this Website is intended to constitute advice and the Content of this website should not be relied upon when making any decisions or taking any action of any kind.

5.3. Whilst Squirrel Medical Ltd uses reasonable endeavours to ensure that the website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

6. Availability of the website and Modifications

6.1. The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

6.2. Squirrel Medical Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

6.3. Squirrel Medical Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available. These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

7. Limitation of Liability

7.1. To the maximum extent permitted by law, Squirrel Medical Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk. 

7.2. Nothing in these terms and conditions excludes or restricts Squirrel Medical Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Squirrel Medical Ltd.

7.3. Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a term is illegal.

8. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

9. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

10. Goods, Pricing and Availability

10.1. Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Squirrel Medical correspond to the actual Goods, Squirrel Medical is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.

10.2. Where appropriate, you may be required to select the required size, model, colour, number and features possibly relating to the clinical effectiveness of the Goods that you are purchasing.

10.3. Squirrel Medical does not represent or warrant that such Goods will be available. Stock indications are not provided on the website

10.4. All pricing information on the website is correct at the time of going online. Squirrel Medical reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

10.5. In the event that prices are changed during the period between an order being placed for Goods and Squirrel Medical processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price and the option to proceed with or to cancel your order. 

11. Value Added Tax (VAT)

11.1. VAT will be charged at the standard rate on all applicable products. Our website prices are shown as both excluding VAT (where applicable) and including VAT.

11.2. Members of the public with chronic illness or disability may be subject to VAT exemption. Exemption claims can be declared on the shopping basket and check out page of our website or in writing if placing your order via post. We regret that VAT cannot be credited at a later date if the required VAT exemption declaration is not received at time of ordering.

12. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Squirrel Medical Ltd

13. Communications

13.1. All notices / communications shall be sent to us either by post to our Premises (see address above) or by email to g.baker@squirrelmedical.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

13.2. Squirrel Medical Ltd may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the unsubscribe link of any e mail that you may receive from us.

14. Orders Placed Via Website

When you place an order to purchase a product from squirrelmedicalshop.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. We aim to deliver all orders placed via the website within 7 working days. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

15. Delivery

Squirrel Medical will try to deliver the goods as arranged with you. The delivery dates are given as accurately as possible, but cannot be guaranteed. We aim to deliver all orders placed via the website within 7 working days. Squirrel Medical cannot accept responsibility for being unable to deliver or for late, mistimed deliveries or for any costs incurred. You are not entitled to claim damages or cancel the order if we are unable to deliver on the pre-arranged dates. If we deliver to a business or home address at your request, you are agreeing that anyone situated at such address has your written authority to accept goods on your behalf and where needed, assist unloading of goods. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.

16. Your Right To Cancel

16.1. For Non-Trade Orders:

If you have ordered from our website and you are unhappy with your purchase for any reason, or change your mind, and notify us within 14 working days of delivery, we will offer you a choice of either exchange to another product or refund of the goods. You will need to cover the costs of returning the goods including insurance and shipping and ensure that the goods are returned to Squirrel medical Ltd in exactly the same condition as you received them. This does NOT apply to adjustable beds which are special order items or, due to hygiene alternating air mattresses and cushions.

16.2. Trade Orders

If the goods have been sent or delivered to you then you are responsible for paying the direct cost for them to be collected and/or returned to Squirrel Medical Ltd. Squirrel Medical Ltd is under no obligation to accept the return of goods due to customer ordering error, surplus to requirements, no longer required, unsuitability etc.

16.3. Trade Orders & Non-Trade Cancellations Conditions

Your product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing and accessories. Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment, provided always that the product(s) are received by us undamaged. If you would like to cancel the goods, please send an email to g.baker@squirrelmedical.com or call us on 0845 003 7979. Goods returned/collected in unsatisfactory condition will be charged accordingly (up to the full invoice value).

This does not apply to:

• special order items

• for hygiene reasons, mattresses, or any sundry products likely to be used against naked skin 

17. Who Owns The Goods

Title of goods remain the property of Squirrel Medical Ltd until the payment has been received in full. Until that time, we may recover the goods at any time.

18. Warranty

Squirrel Medical Ltd warrants to the purchaser that all parts are free of defects on materials and workmanship for a period of one year from the date of purchase, which covers the cost of parts and labour for faulty manufacture. We may replace or repair the faulty goods at our discretion. Squirrel Medical Ltd will not be liable for any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence or use other than that intended.

19. Faulty Or Missing Goods

It is your responsibility to check your consignment, and if any incorrect or damaged goods are supplied or items are missing, you must notify us within 24 hours of delivery and furthermore give notice in writing to the company within 7 working days after the date of delivery/collection. The goods may be returned for either refund in full, or replacement. Failure to do so will mean that the Goods shall be deemed to have been delivered/collected undamaged and in accordance with the delivery documents. After this period, a charge for replacements may be made if required. Faulty goods must be returned and inspected before replacements are dispatched.

20. Complaints Policy

Every year Squirrel Medical deal with hundreds of people. However, every so often someone is left feeling unhappy. Unfortunately, these things can happen and we have a policy of continuous improvement in order to provide customers with a great experience, which is why we have a complaints procedure. What you tell us helps to improve our service to you. We will treat your complaint confidentially, seriously and quickly. It is really important to let our staff know that you are unhappy and to give them the chance to put things right. Otherwise, please request our complaint form to initiate a formal complaints process.

21. Law and Jurisdiction

These terms and conditions and the relationship between you and Squirrel Medical Ltd shall be governed by and construed in accordance with the Law of England and Wales and Squirrel Medical Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

22. Notes:

Whilst the following document sets out the details of our Privacy Policy (see attached), we would be pleased to try and resolve any questions via our fast track service.

Please Contact:

Squirrel Medical

Road Five, Winsford Industrial Estate,




United Kingdom

Tel: 0845 003 7979

E Mail: g.baker@squirrelmedical.com